Patients & Visitors

Find the Care You Need at Winchester Hospital

At Winchester Hospital, it’s our goal to make you as comfortable as possible. We offer a range of helpful services and personalized specialty care.

Here’s what you need to know during your visit or stay if you are a patient, family member or any other hospital visitor. 

Get the Care You Need  

Healthy living depends on having the right team at your side. Winchester Hospital offers you and your family a variety of care options, from primary and emergency care to expert specialty care.

Knowing what option is right for you will save you time, money and improve your health. Learn more about your options for care.

Plan for Your Stay  

You may have lots of questions before a hospital stay or procedure. We can help you plan for your care. Learn what to expect before, during and after your hospital stay or same-day visit.   

Billing and Financial Assistance 

Access billing and insurance resources to pay your bill, read a list of insurance plans we accept and learn about financial aid options. You can also find price transparency and other billing policies. 

Dining, Snack and Drink Options  

Please note that hospitalized patients must have physician approval to eat any food other than what is served in their rooms.  

We provide nutritious patient meals and several dining options for visitors.

The Winchester Hospital cafeteria and Waterfield’s Café provide coffee, drinks, hot meals, salads, sandwiches and snacks throughout the day

Vending machines are located near the Emergency Department.

Medical Records 

Get fast access to your medical records. You can also use our portal to make changes or request copies.

Patient Portal 

Manage your health care online with our MyBILH Chart. The portal is a free, secure online resource that gives you easy access to your health records.  

Telephone and Cell Phone Use

Local (Massachusetts and New Hampshire) telephone services are provided free to our patients.  Telephones are located at each bedside. Long-distance calls are handled by an outside operator and will be charged a fee.

If you have any problems with your hospital telephone, call the Service Response Center at 781-729-9000. You also may dial “0” and the hospital switchboard operator will assist you.

Due to technology and sensitive patient areas, we may limit cell phone usage in certain hospital locations.

Public telephones are available on the ground floor near the vending machines.

Visiting Hours and Policies  

Visiting hours are 8:00 am – 8:00 pm daily.  

As COVID-19 cases have declined and hospitalizations due to COVID-19 remain low, we have returned to more conventional guidance for inpatient visitors and patient escorts in the hospital. Most patients are allowed two visitors at a time. Learn more about our visiting hours and policies.

Services for Patients and Visitors with a Disability

At Winchester Hospital, we offer many services to accommodate patients and families with special needs, such as: 

• Access to teletypewriters (TTYs) and telecommunications devices for the deaf (TDDs), as well as volume control telephones 
• Handicapped parking 
• Interpreters in many languages via Video and Audio services
• American Sign Language interpreters 
• Wheelchair accessible restrooms